Workplace Mediation
Mediation in the workplace offers individuals involved in a dispute the opportunity to find a resolution to their problems in a safe, informal, and confidential setting. Conflict in the workplace can be stressful and emotional for all involved. The mediator is trained in diffusing emotions, addressing outstanding issues, highlighting areas for agreement, and improving communications whilst using a collaborative approach. The process is very much future-focused.
One of the benefits of using Mediation within the workplace is that it can preserve relationships as it can avoid lengthy investigative and grievance routes which can further exasperate already tenuous relationships whilst also facilitating the disputants to form their own agreement to the dispute which has much more buy-in from the parties than agreements from other methods which can be imposed.
If mediation does not provide a satisfactory outcome, all of the other options for workplace dispute resolution remain open.
How the Process Works
The Mediation process allows all parties to be heard equally in an impartial and safe environment. It allows all issues that are relevant to the parties be discussed.
The process is voluntary and with the assistance of our mediators who will guide you through the process to reach a resolution that works for everyone involved.
Research has shown mediation to be successful in 80-90% of dispute resolution cases.
It can be used in a variety of situations within the workplace. A few examples of which include:
Where there are:
Personality differences or personality clashes.
The working relationship has broken down between staff members.
Issues have arisen in a disciplinary or grievance procedure.
A performance issue.
Issues relating to organisational change.
Allegations of bullying and harassment.
Intercultural issues.
Issues relating to the employer.
The Mediators Role
The mediator remains impartial at all times The mediator maintains a neutral position and is highly skilled in helping the parties to identify their problems and ask questions whilst facilitating an open discussion to explore the options available to them.
It is not for the mediator to make decisions rather the mediator will guide you through the process whilst supporting both sides to identify and explore all the issues relevant to your unique situation.
The mediator supports the parties’ hearing and understanding of the other side to reach workable and long-lasting solutions. The mediator will reality test these solutions to ensure sustainability.
The mediator will ensure all parties are fully informed on the decisions they are making and facilitates them to draw up their mediation agreement if required.
Benefits of Workplace Mediation
The benefits of Workplace mediation are many and varied depending on the situation however the following are worth highlighting:
Cost. Mediation is a very cost-effective method of dispute resolution.
Mediation saves time. It can be done quickly and can often be completed in a day.
Mediation can save relationships. Beneficial when employees have to work together.
The process is totally confidential and Protects the privacy of the parties and the company.
It is a non-judgmental process. The mediators allow all parties to participate fully.
Long-lasting resolution. as agreement arrived at by both parties coming together.
Success rate approximately 80 to 90% of all cases are successful.
Flexibility can adjust itself to the situation.
Mutual Respect. The process relies on all parties being respectful to each other.
Future-focused Whilst recognizing and discussing issues that happened in the past, mediation focuses on devising solutions going forward and agreements reached are future-focused.
Control. Mediation gives the parties control over their own outcome.
Mediation
Mediation Services
Commercial Mediation
Mediation has proven to be a highly successful mechanism in alternative dispute resolution (ADR) in commercial situations whether it is a directors, creditors, share…
Separating Couples
Due to the nature of the confidentiality of the mediation process, all names have to be protected, and general information only is given based on…
Elder Mediation
Our Mediators are professionals familiar with the issues associated with the ageing process. They use their knowledge and expertise to facilitate family discussions…